Shipping Policy

Last Updated: June 5, 2026

At Startura Violins, we are committed to providing quality violins and accessories to musicians across Canada. This Shipping Policy outlines our order processing and shipping procedures.

Order Processing

All orders are carefully prepared and processed before shipment. Please allow approximately 7 business days for order processing and handling before your order ships.

Processing times may vary during holidays, promotions, or periods of high order volume.

Shipping Destinations

Startura Violins currently ships throughout Canada.

If you are located outside Canada and are interested in purchasing one of our products, please contact us before placing your order to discuss available shipping options.

Delivery Times

Once your order has shipped, delivery times will vary depending on your location and the shipping carrier.

Estimated delivery times:

• Major Canadian cities: 2–7 business days

• Rural and remote locations: 5–14 business days

Please note that delivery estimates are provided as guidelines only and cannot be guaranteed.

Shipping Rates

Shipping charges, if applicable, will be displayed during checkout prior to completing your purchase.

From time to time, Startura Violins may offer free shipping promotions on eligible products or orders.

Tracking Information

When tracking is available, shipping confirmation and tracking details will be provided after your order has been dispatched.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the product and packaging.

If you believe your shipment has been lost during transit, please contact us and we will work with the carrier to investigate the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

Additional shipping fees may apply if an order must be re-shipped due to an incorrect or incomplete address.

Shipping Delays

Startura Violins is not responsible for delays caused by:

• Severe weather conditions

• Carrier service interruptions

• Customs or government inspections

• Incorrect customer information

• Circumstances beyond our reasonable control

Contact Information

If you have any questions regarding shipping or an existing order, please contact us:

Startura Violins
Email: contact@starturaviolins.ca
Address: 401 Astoria Crescent SE, Calgary, Alberta T2J 0Y4, Canada

We appreciate your business and look forward to helping musicians across Canada enjoy quality violins at affordable prices.

Startura Violins – Quality Violins for Canadian Musicians.